🌍 Location: Chandigarh, India
📧 Email: [email protected]
🔗 LinkedIn: Gaurav Kumar
🔗 Connect Me via: linktr.ee/ravuga

I am a results-driven Project Manager with 5 years of experience in digital marketing, web operations, and software development. My expertise lies in leading cross-functional teams, managing complex projects, and developing innovative solutions to streamline business processes. I have worked on high-impact projects for global brands like Uber and DFS Group, delivering measurable improvements in efficiency and performance.

• Led a Digital Marketing Project for Uber, managing a team of 25, overseeing strategies like email, SMS, in-app notifications, and user journey automations.
• Developed and deployed The Quality, Assurance, and Governance Tool, a custom software solution for web operations and quality assurance.
• Managed web operations for DFS Group, integrating CRM systems with web content backends to streamline workflows.
• Spearheaded the deployment of 10 MVP projects for Fortune 100 companies using Java Full Stack technologies.

Associate Process Manager (Specialist Developer)
April 2022 – June 2024

• Led global digital marketing initiatives for Uber.
• Developed an in-house Governance and Quality Assurance Tool to streamline operations.
• Spearheaded system design and architecture for scalable and high-performance solutions.

Senior Analyst (Senior Developer)
August 2020 – March 2022

• Managed digital marketing campaigns for Uber across channels (email, SMS, notifications, etc.).
• Conducted market research and developed campaign strategies to boost engagement.
• Optimized processes using Agile methodologies and ensured compliance with governance practices.

Operations Intern (Developer)
August 2019 – July 2020

• Led web operations for DFS Group, ensuring seamless digital experiences across international markets.
• Integrated CRM systems with web content backends to improve workflow efficiency.
• Spearheaded the deployment of 10 MVP projects for Fortune 100 companies using Java Full Stack technologies.

• Languages: Java, Python, Apex, GoLang, Rust
• Technologies: Salesforce Marketing Cloud, MailChimp, HubSpot CRM, Adobe Experience Cloud
• Areas of Expertise: Agile Project Management, Digital Marketing, System Design, Workflow Automation

• Google AI Essentials (Issued October 2024)
• Agile Project Management (Issued September 2024)
• Creativity: Generate Ideas in Greater Quantity and Quality
• Service Innovation
• Improving Your Judgment for Better Decision-Making

I am passionate about staying up-to-date with emerging technologies and continuously improving my skills. Some of my recent learning includes:

• Disciplined Agile Scrum Master (DASM)
• Google Project Management Specialization
• Generative AI in Project Management

April 2022 - June 2024
Developed an advanced tool for managing web operations and quality audits, with automated quality checks and compliance enforcement.

June 2021 - March 2022
Built custom dashboards for monitoring ticket queues and tracking CSAT scores in real-time, improving workflow efficiency and customer satisfaction.

• Employee of the Year (2023) – eClerx
• Employee of the Quarter (2021) – eClerx
• Values Award – (2x Recipient)

Feel free to reach out to me if you'd like to collaborate, discuss projects, or explore how I can contribute to your team's success.